Frequently Asked Questions
Q1. Are you a factory or trading company?
We are a professional manufacturer with 3000 square meters workshop, 150 workers and more than 20 years' experience. We are located in Wuxi, a beautiful city about one hour from Shanghai port. Welcome to visit our factory.
Q2. Are your products the lowest price?
We prioritize quality over price. The price is based on quality level and order quantity. Discounts are available according to order quantity. We don't have the lowest price, but we promise high-quality products and first-class service.
Q3. All products have a warranty?
Yes, we supply 1 to 5 years warranty for different kinds of products.
Q4. What is the transportation method?
Mainly by express/courier with discounted rates through FedEx, DHL and TNT. We also provide air, sea, and land transportation services. Flexible methods ensure timely and safe delivery. We fully support using your own forwarder.
Q5. If the goods are damaged in transit, how to do?
We use stable packaging, making damage during shipping very unlikely. If it occurs, we will have the courier company take responsibility and compensate for any losses.
Q6. Can we customize package pouch of the microchip with our logo, etc.?
Yes, we support OEM services. All colors, logos, packaging, and even new products can be customized.
Q7. Do you have Sole distributor in other countries?
We have a branch office in Australia and long-term partners in USA, Argentina, Belarus and Serbia. We hope to establish cooperative relations with more customers and can sign exclusive distribution rights in appropriate areas.
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